Policies

Shipping

Processing time – It usually takes me about 3 to 5 days to prepare and ship your order. This can vary but it will never be more than 5 days without contacting you.
Estimated shipping times – To get a package from the Yucatan in Mexico to anywhere in the world takes anywhere from 3 to 8 weeks.
I can send packages FedEx, UPS and DHL, but it’s expensive.
Customs and import taxes – Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Payment options

I currently accept PayPal. You do not need to have a PayPal account to check out. PayPal is secure and I never receive your payment information.

Returns & exchanges

I gladly accept returns, exchanges, and cancellations

Please contact me within 14 days of delivery for a return or exchange. At that time I will give you the US address to use to return the product. I do this so it has a higher likelihood of making it to me.
You must ship items back within 30 days of delivery.
Request a cancellation within 24 hours of purchase.
No returns accepted for custom work that can not be resold. If it’s just a color change it’s not “custom”.
No returns accepted for digital downloads. If there’s a problem let me know so that I can help sort it out.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If you have any questions with your order please contact me at LandKbeads [at] gmail dot com or used the form below.